Contact information

Customer Contact Guide

Hydro Flask is operated by cupshess.

Last updated: October 23, 2026

This notice explains how customers can verify information and request assistance.

How to reach us

Email support@cupshess.shop or call 206-510-7653. Support hours: Weekdays 9 AM to 5 PM.

How we respond

Contact support@cupshess.shop or 206-510-7653. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.

Business identity

cupshess operates the brand and online store at cupshess.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

Contact details

Email: support@cupshess.shop
Phone: 206-510-7653
Business address: 618 University St, Alexandria, Louisiana, 71302, United States

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.